Outline:
Introducing a New Era of Safer Gaming at the Australasian Gaming Expo
At the Australasian Gaming Expo (AGE) held from 12 to 14 August 2025 at the ICC Sydney, Xailient, a global pioneer in privacy-safe artificial intelligence for computer vision applications, is showcasing an innovative solution aimed at enhancing gaming safety. This groundbreaking technology is designed to provide a more secure and respectful environment for patrons while streamlining compliance processes for venues.
A Privacy-First Approach to Safer Gaming
Xailient’s Eye-D™ Facial Recognition Technology (FRT) is being integrated into Electronic Game Machines (EGMs), marking a significant shift in how gaming establishments manage exclusion programs. Unlike conventional surveillance methods that monitor entire venues, this approach focuses solely on the active player, ensuring that most patrons are not subjected to facial recognition. This targeted monitoring helps protect privacy while allowing for precise interventions when necessary.
This method supports Gambling Exclusion rather than Venue Exclusion. Patrons who have chosen to self-exclude can still visit and socialise without facing stigma. However, if they attempt to play, the game machines will automatically lock, preventing them from engaging with the games.
Key Features of the Technology
The technology offers several advantages:
- No images collected or stored: Patrons are matched using secure, de-identified faceprints, ensuring individual privacy while meeting regulatory requirements.
- Higher accuracy, lower intrusion: Integrated EGM cameras provide superior recognition rates and real-time enforcement without the need for broad venue surveillance.
- Edge AI processing: All recognition occurs within the device, reducing the risk of data breaches and strengthening cybersecurity.
By integrating with Casino Management Systems, Xailient’s FRT allows venues to streamline their central monitoring and player management workflows. It also enables automated responses such as locking a game if a self-excluded patron attempts to play, alerting staff for intervention when needed, and seamlessly integrating with existing loyalty and compliance programs.
Enhancing Safety Through Advanced Monitoring
One of the most notable features of Xailient’s technology is the Mood Engine, which anonymously monitors game patrons for signs of distress. This real-time, privacy-safe monitoring generates alerts that can be used by Responsible Gaming Officers to intervene in high-risk situations before harm escalates. This tool offers venues a powerful means of minimising harm while preserving the dignity of all patrons.
Benefits for Venues and Patrons
The integrated solution brings several benefits:
- Safer Gaming: Effective, real-time enforcement of exclusion programs without stigmatizing patrons.
- Easier Operations: Automation reduces manual monitoring and the risks associated with staff confrontation.
- Lower Cost: Decentralized, in-machine AI eliminates the need for costly network upgrades and large central servers.
Experience the Technology First Hand
Attendees of the Australasian Gaming Expo can visit Xailient’s booth 543 to experience the technology firsthand. They will have the opportunity to view live demonstrations and speak with experts from Xailient and its partners. For more information, visit www.xailient.com.